FAQ & Client Guide

You may be looking for residential cleaning if you want weekly, biweekly, monthly, or ongoing support to keep your home feeling fresh, calm, and cared for.

You may be looking for deep cleaning or one-time cleaning if your space has not been professionally cleaned in a while, or needs a more detailed refresh before guests, events, or a new season.

You may be looking for move-in or move-out cleaning if you are preparing a home, apartment, rental, or property before or after a move.

You may be looking for commercial and office cleaning if you need recurring or one-time cleaning for a workspace, studio, office, wellness space, or shared business environment.

You may be looking for a property manager or STR cleaning support if you need guest-ready turnovers, restocking support, move-out cleaning, or ongoing property cleaning coordination.

New clients can start by completing the New Client Form. This helps our team gather the details we need about your space, service type, location, timing, and priorities.

To help us recommend the right service, please share as much detail as possible, including:

• Your name and contact information
• Property location
• Type of space
• Approximate square footage, if known
• Number of bedrooms and bathrooms, if residential
• Type of cleaning needed
• Preferred timing or deadline
• Whether the space is occupied or empty
• Whether pets are present
• Any special priorities or concerns
• Access instructions, if applicable
• For STRs: turnover schedule, checkout/check-in times, restocking needs, and guest-ready expectations

The more detail you provide, the easier it is for us to guide you toward the right service.

Yes. New clients can request a quote by completing the New Client Form. Our team will review your request and help determine the right service based on your space and needs.

No. You do not need to have everything figured out. If you are not sure what kind of cleaning service you need, tell us about your space and what you are hoping to accomplish. We will help guide you.

Yes. You can contact Earth Love Cleaning if you have questions before submitting a new client request.

Existing clients can use the Client Hub to manage account details, booking information, service updates, or other client needs.

Earth Love Cleaning offers eco-friendly cleaning services for:

• Residential cleaning
• Deep cleaning
• Move-in & move-out cleaning
• Commercial & office cleaning
• Airbnb turnover cleaning
• STR cleaning
• Property manager cleaning support

Yes. Earth Love Cleaning offers recurring cleaning for homes, offices, rentals, and other spaces, depending on availability and service fit.

Recurring cleaning may be scheduled weekly, biweekly, monthly, or on a custom schedule, depending on your needs.

Yes. One-time cleaning is available for clients who need a single clean, a detailed reset, move-related cleaning, seasonal cleaning, pre-event cleaning, post-event cleaning, or a first-time professional clean.

A standard or recurring clean focuses on maintaining a space that is already being cleaned regularly.

A deep clean is more detailed and is designed for spaces that need extra attention. Deep cleaning may include more time spent on buildup, high-touch areas, kitchens, bathrooms, surfaces, floors, dusting, and areas that are not always addressed during a standard recurring clean.

Deep cleaning is often recommended for:

• First-time clients
• Homes that have not been professionally cleaned recently
• Seasonal resets
• Before hosting guests
• After busy periods
• Move-related cleaning
• Spaces that need a more detailed refresh

Residential cleaning can be customized to your home and priorities. It commonly includes support for:

• Kitchens
• Bathrooms
• Bedrooms
• Living spaces
• Dusting
• Surfaces
• Floors
• Sinks and counters
• High-touch areas
• General tidying related to cleaning access
• Custom priorities discussed before service

Move-in and move-out cleaning is designed for empty or transitioning spaces. It may include:

• Kitchen cleaning
• Bathroom cleaning
• Cabinet surfaces
• Counters
• Sinks
• Floors
• Dusting
• Appliance exteriors
• Baseboards or detail areas by request
• Empty room cleaning
• Property handoff support

Move-in/move-out cleaning is ideal for renters, homeowners, landlords, real estate teams, and property managers.

Office and commercial cleaning can be customized to your workspace. It may include:

• Workstations
• Common areas
• Restrooms
• Breakrooms
• Floors
• Surfaces
• Trash removal
• High-touch areas
• Entry areas
• Shared spaces
• Custom office cleaning checklists

Yes. Earth Love Cleaning has deep experience with STR and Airbnb turnover cleaning. STR cleaning may include:

• Guest-ready cleaning
• Turnover checklists
• Kitchen and bathroom cleaning
• Bedroom resets
• Restocking support
• Quality checks
• Move-out or between-guest cleaning
• Coordination for recurring turnovers
• Support for property managers and remote owners

Yes. Earth Love Cleaning works with property managers, rental owners, Airbnb hosts, STR operators, and real estate professionals who need reliable cleaning support. We can help with:

• Tenant turnover cleaning
• Move-in cleaning
• Move-out cleaning
• STR turnover cleaning
• Vacation rental cleaning
• Recurring rental property cleaning
• Office or commercial cleaning
• Property cleaning coordination by request

Yes. Earth Love Cleaning prioritizes non-toxic, eco-conscious products and safer product choices for homes, rentals, offices, and shared spaces.

Our goal is to clean effectively while reducing unnecessary toxins and harsh product experiences.

Our product approach is designed with families, pets, guests, employees, and wellness-minded spaces in mind.

Please let us know if you have specific sensitivities, allergies, product preferences, or areas where extra care is needed. We want to understand your space before service.

Our eco-friendly approach is designed to avoid the heavy chemical experience many people associate with traditional cleaning. A space should feel fresh and cared for, not overwhelmed by harsh odors.

We avoid using the phrase “chemical-free” because everything, including water, is made of chemicals. 

A more accurate way to describe our approach is non-toxic, eco-conscious, and low-waste cleaning using safer product choices whenever possible.

Yes. Our team arrives prepared with the products and supplies needed for your scheduled cleaning service. If you have special product requests or sensitivities, please share them before your appointment.

In some cases, client-provided products may be considered. Please ask our team before your appointment.

For safety, quality, and consistency, our team needs to know what products are being used and whether they are appropriate for the requested cleaning tasks.

Waste reduction means we look for practical ways to reduce unnecessary waste while still delivering a professional clean.

This may include thoughtful product choices, reusable supplies where appropriate, mindful cleaning systems, and avoiding wasteful habits whenever possible.

Pricing depends on several factors, including:

• Type of cleaning service
• Size of the space
• Condition of the space
• Number of rooms and bathrooms
• Whether the space is occupied or empty
• Frequency of service
• Special requests
• Timeline or urgency
• Location
• STR turnover needs, if applicable

The best way to get accurate pricing is to complete the New Client Form.

Yes. Earth Love Cleaning believes in clear communication and transparent booking. Because every space is different, pricing is based on the details of your request rather than a one-size-fits-all quote.

Yes. Earth Love Cleaning is currently offering $100 OFF for any recurring package or deep clean. Ask our team about current promo details when you submit your new client request.

A deposit may be required for larger cleanings, first-time appointments, deep cleans, move-in/move-out services, or commercial projects. If a deposit applies, our team will confirm the amount and payment details before your booking is finalized.

Payment options may include credit card, debit card, and secure online payment. Invoicing may be available for recurring commercial, office, STR, or property management accounts. Our team will confirm the best payment option when your service is scheduled.

A little preparation helps our team focus on cleaning rather than organizing around clutter. Before your appointment, we recommend:

• Securing valuables, fragile items, or important documents
• Letting us know about pets
• Sharing access instructions
• Noting special areas of concern
• Communicating product sensitivities or allergies
• Making sure utilities are working, including water and electricity
• Making sure the team can access the property at the scheduled time

You do not need your space to be perfect before we arrive. We are here to help.

Not always. Many clients provide secure access instructions and are not home during the appointment. If you prefer to be home, that is okay too. We will discuss access and comfort before your service.

You can provide access instructions before your appointment. Examples may include:

• Lockbox
• Smart lock code
• Key handoff
• Building access instructions
• Front desk or concierge details
• Garage code
• Property manager access

Please make sure instructions are accurate and available before the scheduled cleaning.

We love that many of our clients have pets. For everyone’s comfort and safety, please let us know about pets before your appointment. Depending on your pet’s temperament, you may want to:

• Place pets in a safe room
• Use a crate or gated area
• Arrange for pets to be out of the home
• Provide special instructions for doors, gates, or outdoor access

Please tell us if your pet is nervous, protective, reactive, or likely to escape.

Cleaning time depends on the service type, size of the space, condition of the space, and scope of work. Deep cleans, move-out cleans, and first-time cleans usually take longer than recurring maintenance cleaning.

You can share your preferred schedule when submitting your request. We will do our best to accommodate based on availability, location, service type, and team scheduling.

Same-day availability may be limited and depends on schedule, location, and service type. If you have an urgent cleaning need, submit a request and include your timing. Our team will let you know what is possible.

If you need to reschedule, please contact us as soon as possible so we can adjust the schedule and support our team planning.

Because our team reserves time for each client, cancellations within a certain window may be subject to a fee.

If our team cannot access the property at the scheduled time, a lockout fee may apply. Please make sure all access instructions are accurate before your appointment.

Yes. Earth Love Cleaning team members are vetted, trained, and supported before serving client spaces.

Trust matters when someone enters your home, office, rental, or property. Our team is trained to approach each space with professionalism, respect, and care.

Yes. Earth Love Cleaning operates with trained and insured cleaning staff.

We do our best to provide consistency whenever possible, especially for recurring clients. However, team assignments may vary based on scheduling, availability, service type, and location.

You may share preferences with our team, and we will do our best to accommodate when scheduling allows.

If damage occurs, please contact our team as soon as possible with details and photos so we can review the situation and follow our internal resolution process.

If something does not feel right after your clean, please contact us promptly. We want the opportunity to understand the concern and make it right according to our service policy.